Sales Policy

Effective Date: March 5, 2025

At NovasViral, we strive to provide a seamless and enjoyable shopping experience for all our customers. Our Sales Policy outlines the terms and conditions governing purchases, pricing, promotions, and other important details to ensure transparency and customer satisfaction.

1. Product Availability

  • All products listed on https://novasviral.xyz are subject to availability.
  • We reserve the right to discontinue or modify products without prior notice.
  • In rare cases, if an item becomes unavailable after purchase, we will offer a full refund or suggest an alternative product.

2. Pricing Policy

  • All prices displayed on our website are in USD ($) and are subject to change without prior notice.
  • The price at the time of purchase is final and cannot be adjusted for future promotions or discounts.
  • Prices do not include applicable taxes, duties, or shipping fees, which will be calculated at checkout.

3. Promotions & Discounts

  • NovasViral occasionally offers promotional discounts, sales events, and coupon codes.
  • Discounts and promotions cannot be combined unless explicitly stated.
  • Some promotions may have specific terms, such as minimum purchase requirements or limited-time availability.

4. Payment Methods

  • We accept major credit/debit cards, PayPal, and other secure online payment options.
  • Payments must be completed at checkout to confirm an order.
  • NovasViral does not store payment details, ensuring secure transactions.

5. Order Processing & Confirmation

  • Once an order is placed, you will receive an order confirmation email with your purchase details.
  • Orders are processed within 1-3 business days, excluding weekends and holidays.
  • If there is an issue with your order, we will notify you via email.

6. Shipping & Delivery

  • We offer domestic and international shipping with multiple options at checkout.
  • Delivery timeframes vary based on location and shipping method selected.
  • Customers are responsible for providing an accurate shipping address. NovasViral is not responsible for lost shipments due to incorrect address input.

7. Cancellations & Modifications

  • Orders can be canceled or modified within 24 hours of purchase by contacting our support team at info@novasviral.xyz.
  • After 24 hours, we cannot guarantee cancellations or modifications, as the order may already be in processing.

8. Returns & Refunds

  • Customers may return eligible products within 7 days of delivery.
  • Refunds are processed based on our Refund and Returns Policy.
  • Sale or clearance items may not be eligible for returns unless defective.

9. Fraud Prevention & Security

  • We monitor all transactions for fraudulent activity. Suspicious orders may be canceled or require additional verification.
  • If we suspect fraud, we reserve the right to refuse service and report the incident to authorities if necessary.

10. Customer Support