Delivery Policy

Effective Date: March 5, 2025

At NovasViral, we aim to provide a fast, reliable, and hassle-free shipping experience for all our customers. This Delivery Policy outlines our shipping methods, estimated delivery times, costs, and other important information regarding the shipment of your orders.

1. Shipping Destinations

• We offer domestic and international shipping to most countries worldwide.
• If your country is not available at checkout, please contact our support team at info@novasviral.xyz for assistance.

2. Processing Time

• All orders are processed within 1-3 business days (excluding weekends and public holidays).
• During peak seasons or promotional events, processing times may be slightly longer.
• Once your order has been shipped, you will receive a tracking number via email.

3. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

• Delivery times may vary depending on location, shipping method, and customs processing.
• We are not responsible for shipping delays caused by courier services, weather conditions, or customs clearance.

4. Shipping Costs

• Shipping fees are calculated at checkout based on your location and selected shipping method.
• Free shipping may be available on select orders during promotions or when reaching a minimum purchase threshold.

5. Order Tracking

• Once your order is shipped, you will receive an email with a tracking number to monitor your shipment.
• Tracking updates may take up to 48 hours to reflect on the carrier’s website.

6. Customs, Duties & Taxes

• International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.
• These charges are the customer’s responsibility and are not included in the product price or shipping fee.
• NovasViral is not liable for any additional customs charges or delays caused by customs processing.

7. Failed Deliveries & Incorrect Addresses

• Customers must provide an accurate shipping address. We are not responsible for lost shipments due to incorrect address input.
• If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for re-delivery.
• If the courier fails to deliver due to the recipient being unavailable, the customer must arrange re-delivery with the courier.

8. Lost or Stolen Packages

• If your package is marked as “delivered” but you have not received it, please check with neighbors or your local post office.
• NovasViral is not responsible for stolen packages. However, we will assist in filing a claim with the shipping carrier if necessary.

9. Order Modifications & Cancellations

• Orders can be modified or canceled within 24 hours of purchase. After this period, we cannot guarantee changes as the order may already be processed.
• If you need to modify or cancel your order, contact us immediately at info@novasviral.xyz.

10. Contact Us

For any questions or concerns regarding your delivery, please contact us:

📞 Phone: 650-3564160
📧 Email: info@novasviral.xyz
🌐 Website: https://novasviral.xyz/