Payment Policy

Effective Date: March 5, 2025

At NovasViral, we strive to provide a secure, convenient, and smooth shopping experience for our customers. This Payment Policy outlines the accepted payment methods, processing times, security measures, and other important details regarding transactions on our website https://novasviral.xyz.

1. Accepted Payment Methods

We accept the following payment methods for online purchases:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal (Secure online payments and buyer protection)
  • Apple Pay & Google Pay (For faster checkout on mobile devices)
  • Bank Transfers (Available for selected regions; customers must contact us for details)
  • NovasViral Gift Cards & Store Credit

We do not accept cash on delivery (COD) at this time.

2. Payment Processing

  • All payments must be made in USD ($). If you are using an international card, currency conversion may apply based on your bank’s exchange rates.
  • Orders will only be processed once payment is successfully received. If the transaction fails, your order will not be confirmed.
  • Customers will receive an email confirmation with order details once the payment is processed.

3. Payment Security & Fraud Protection

  • We use SSL encryption to secure all payment transactions, ensuring your personal and financial details are protected.
  • Payments made through PayPal, Apple Pay, and Google Pay provide an extra layer of security.
  • To prevent fraud, we may request additional verification for high-value transactions or suspicious activities.
  • If fraudulent activity is detected, the order may be canceled, and the account may be restricted.

4. Taxes & Additional Charges

  • Prices displayed on our website do not include applicable taxes. Any local taxes, VAT, or import duties will be calculated at checkout or upon delivery (for international orders).
  • Customers are responsible for any customs duties or import taxes imposed by their country.

5. Payment Issues & Failed Transactions

  • If your payment is declined, please check the following:
    • Ensure your card details are entered correctly.
    • Verify that your card has sufficient funds.
    • Contact your bank to confirm if international transactions are allowed.
  • If you experience technical issues during checkout, try using a different browser or payment method. You can also contact our support team for assistance.

6. Refunds & Chargebacks

  • Refunds will only be issued for eligible returns in accordance with our Refund and Returns Policy.
  • Refunds are processed within 5-10 business days and will be credited back to the original payment method.
  • Chargebacks filed through banks or payment providers must be justified. If a fraudulent chargeback is detected, legal action may be taken.

7. Order Cancellation & Payment Reversal

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • After this period, cancellation may not be possible if the order has already been processed.
  • If a payment reversal is requested, the refunded amount may take several days to reflect in your account.

8. Store Credit & Gift Cards

  • Store credit can be used to make purchases on NovasViral and does not expire.
  • Gift cards must be redeemed at checkout and cannot be exchanged for cash.

9. Subscription & Recurring Payments (If Applicable)

  • If we offer subscription-based services in the future, payments will be billed on a recurring basis as per the agreed terms.
  • Customers will be notified before automatic renewals, and they can cancel subscriptions at any time.

10. Contact Us

For any payment-related inquiries or issues, please contact us:

📞 Phone: 650-3564160
📧 Email: info@novasviral.xyz
🌐 Website: https://novasviral.xyz/